A practical guide for Australian support teams

Useful tools.
Clearer choices.
Less guesswork.

Before you use AI or automation, check what it does, what information it sees and what needs a human review.

Choose from simple categories. Get a clear next step, the reasons behind it and safer workflows to consider.

Start with one task

Seven short sections. No sign-in or record upload.

The whole workflow matters.A tool name alone does not tell you where information goes or who makes the decision.
Describe the work. Keep the person out of it.

Use categories only, not names, case notes, diagnoses, recordings or real records. Answers stay in this open page and clear on refresh. Downloads and printouts are separate copies you control.

One task. Three useful questions.

01

What is happening?

Check the task and the information the tool could see.

02

Where does it go?

Look at processing, supplier terms and connected systems.

03

What needs to change?

Get a practical direction and the first actions to review.

This is a screening guide, not legal advice, a compliance certificate, a final privacy policy or NDIS approval. The underlying pilot sources were checked 29 September 2026. The updated OAIC APP 1 guidance was rechecked 2 October 2026; the screening rules are unchanged. Source links open external sites only when selected.

See how the details change the result

Explore 14 fictional workflows

Selecting an example loads a completed check; use Edit answers to explore a variation.

Your workflow

Start with one task

    Options to investigate

    Change the workflow, the information or the tool

    Start with the specific problem. A local model can reduce cloud disclosure; a managed account can improve organisational control; a simpler rule-based process may avoid unnecessary AI. None resolves every risk.

    Desktop does not automatically mean offline. Separate the app interface, model processing, connected services and permission to act. A robot that controls a local app may still send screenshots to a cloud model. A fully local robot can still make unwanted changes.

    Understand the basis

    Examples, rules and evidence

    The worked app scenarios are Betty’s fictional applications, not official legal determinations. The examples below identify what appears in the law or regulator material.

    Open the source register

    Pilot sources checked 29 September 2026. On 30 September, the OAIC published updated APP 1 guidance and new automated-decision transparency resources. That update was reviewed on 2 October 2026. The May issues paper remains historical consultation material, not final guidance. Check current sources before relying on a result.